Unable to login IM through OSTicke (External Authentication)

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Unable to login IM through OSTicke (External Authentication)

Unread postby shekhar399 » Wed Feb 24, 2016 10:29 am

Hi,

I'm unable to configure external authentication with OSTicket, but every time getting login error.

IM Server Version -2.0.5.241
IM Client Login error - Password is too easy.

Please find the screenshot for your reference.
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Re: Unable to login IM through OSTicket (External Auth.)

Unread postby THeUDS » Wed Feb 24, 2016 10:21 pm

Password must be very different from your nickname.

Change it (inside OSTicket) for this user, and try again.
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Re: Unable to login IM through OSTicke (External Authenticat

Unread postby shekhar399 » Thu Feb 25, 2016 5:17 pm

Hi,

I have reset of OSTicket user and agent also and try both user one by one but issue still same.

error message
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Re: Unable to login IM through OSTicke (External Authenticat

Unread postby THeUDS » Thu Feb 25, 2016 9:19 pm

I download last OSTicket version,
and check how they hash password...


Can you edit file /common/extern/osticket.auth.inc.php
after row 48 add:
Code: Select all
    if ( ($login_extern == $t_user) and (crypt($t_pass, substr($pass_extern, 0, 30)) ==  $pass_extern) )
      $t_verif_pass = "OK";
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Re: Unable to login IM through OSTicke (External Authenticat

Unread postby shekhar399 » Fri Feb 26, 2016 9:44 am

Hi,

I have changed mention setting, but issue still same.

After changes- IM Clinet running on back ground and not showing on desktop or IM Server.
Under Option >List> option are going to hide.

Please find screenshot for your reference.
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changes on OST.JPG
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Re: Unable to login IM through OSTicke (External Authenticat

Unread postby shekhar399 » Fri Feb 26, 2016 11:40 am

Hi,

I have re-modify the setting on /common/extern/osticket.auth.inc.php

Now i'm able to access IM Client by OSTicket agents but user (of OSTicket) are not able to access on it.

User are getting "Unable to Authenticate error message".

modify setting is attached.
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finalcode.JPG
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Re: Unable to login IM through OSTicke (External Authenticat

Unread postby THeUDS » Fri Feb 26, 2016 9:59 pm

You may add the new rows like this
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Re: Unable to login IM through OSTicke (External Authenticat

Unread postby shekhar399 » Sat Feb 27, 2016 11:55 am

I have modify the file as per your suggest.

But OSTicket Users are unable login with username and user-mail-id in IM Client except Agents.

For Example:-1
if i'm trying to login with OSTicket user in IM Client (Client name ABC) getting error "Unable to Authentication".

Example: - 2
If OSTicket users are holding our user name with email id like abc@dmain.com, So user getting "A nick name not an email"

Modify screenshot is below
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Re: Unable to login IM through OSTicke (External Authenticat

Unread postby shekhar399 » Mon Feb 29, 2016 9:40 am

OSTicket Users are unable login in IM Client.
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Re: Unable to login IM through OSTicke (External Authenticat

Unread postby THeUDS » Mon Feb 29, 2016 9:33 pm

Can you copy a password:
- clear
- hashed (encrypted): see table staff col passwd in OSTicket database (use phpMyAdmin)
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Re: Unable to login IM through OSTicke (External Authenticat

Unread postby shekhar399 » Tue Mar 01, 2016 12:28 pm

Hi,

I have modify the plugin, now its able to login IM Client of OSTicket user and agents.

Modify the screenshot is attached.
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Chat final report.JPG
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Re: Unable to login IM through OSTicke (External Authenticat

Unread postby shekhar399 » Tue Mar 01, 2016 12:36 pm

OSTicket user and agent are able to login IM Client but 70% OSTicket user are using email id's for login.

So i'm not able to access IM Client through email id please help.
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Re: Unable to login IM through OSTicke (External Authenticat

Unread postby THeUDS » Wed Mar 02, 2016 10:01 pm

shekhar399 wrote:I have modify the plugin, now its able to login IM Client of OSTicket user and agents.

Thanks for solution !


shekhar399 wrote:So i'm not able to access IM Client through email id please help.

I look for this (it's on client)...
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Re: Unable to login IM through OSTicke (External Authenticat

Unread postby shekhar399 » Fri Mar 04, 2016 5:42 pm

Please help me for Login IM Client with email id because my user are login osticket portal with email id.

Please help.
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Re: Unable to login IM through OSTicke (External Authenticat

Unread postby THeUDS » Fri Mar 04, 2016 8:34 pm

Don't worry, I work on it...




THeUDS wrote:I look for this (it's on client)...
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