Installation stuck on web server

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Installation stuck on web server

Unread postby hope-comtech » Mon Nov 24, 2014 11:37 pm

During installation on our web server the installation got stuck after punching in my sql data.The SQL check has three green checkmarks but underneath there is no "Continue"

Please help

Thx

Michael
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Re: Installation stuck on web server

Unread postby THeUDS » Tue Nov 25, 2014 7:51 am

Display message "All tables exist" ?


If not, can send a screenshot ?
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Re: Installation stuck on web server

Unread postby hope-comtech » Tue Nov 25, 2014 8:02 pm

No, please see attachment.

intra_install.jpg
intra_install.jpg (160.95 KiB) Viewed 3998 times
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Re: Installation stuck on web server

Unread postby THeUDS » Tue Nov 25, 2014 8:28 pm

Understand now, thanks for screenshot !

#1 On table "Check MySQL setup"
it check if file mysql.config.inc.php exist

#2 On next table step "Check MySQL connection" try to connect to server (with parameters from mysql.config.inc.php)
At this step,
have to display ok (green) or a red error message.
Error don't display with your server options (for security reason)
it's mean you have to update your MySQL informations access in file mysql.config.inc.php
manualy edit it, and refresh...

(maybe "localhost" if database not on same server, or just password...)
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Re: Installation stuck on web server

Unread postby hope-comtech » Tue Nov 25, 2014 9:50 pm

It shows everything like it should be, only the dbport is empty, the host is localhost.
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Re: Installation stuck on web server

Unread postby THeUDS » Wed Nov 26, 2014 7:30 am

So you may enable display error messages on your webserver,
edit file
/install/install.inc.php
at row 808
replace :
Code: Select all
error_reporting(0);
by
Code: Select all
error_reporting(E_ALL);



or take a look to :
http://stackoverflow.com/questions/6480 ... -errors-on
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Re: Installation stuck on web server

Unread postby hope-comtech » Wed Nov 26, 2014 8:36 pm

Here we go:


Fatal error: Call to undefined function mysql_connect() in /xxxx/xxxxxx/xxxxxxxxx/intra/install/install.inc.php on line 810
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Re: Installation stuck on web server

Unread postby THeUDS » Thu Nov 27, 2014 8:24 pm

hope-comtech wrote:Fatal error: Call to undefined function mysql_connect() in /xxxx/xxxxxx/xxxxxxxxx/intra/install/install.inc.php on line 810


Its look like the MySQL service in not started on your webserver...
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Re: Installation stuck on web server

Unread postby hope-comtech » Thu Nov 27, 2014 8:34 pm

we have 14 databases on this server, no problems.....
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Re: Installation stuck on web server

Unread postby THeUDS » Sat Nov 29, 2014 11:45 am

hope-comtech wrote:we have 14 databases on this server, no problems.....

Good,
used with PHP ?


May take a look to:
http://stackoverflow.com/questions/1382 ... ql-connect
http://stackoverflow.com/questions/1534 ... ql-connect
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Re: Installation stuck on web server

Unread postby THeUDS » Sun Mar 15, 2015 8:33 pm

hope-comtech wrote:Fatal error: Call to undefined function mysql_connect() in /xxxx/xxxxxx/xxxxxxxxx/intra/install/install.inc.php on line 810

You may use IM server 2.0.6
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